The best laptop in the world won't do your job for you.
We've seen many companies with high hopes and intentions make significant investments into personalization tools and technology with the expectation they are essentially plug-and-play, only to be greatly disappointed to find out it takes a lot of work to get it performing.
Think of it this way - if you bought a top of the line, powerful new laptop loaded with any and all programs you would ever want, you wouldn't open it up and expect it to start doing your work for you. Rather, this powerful laptop and programs would enable you to be more effective in your job and provide the ability to do things you couldn't before.
What happens when so many organizations encounter this disappointment? Unfortunately, they often either give up on it, or use only a fraction of its features. Either way, not only have they invested significant time and money into something now gathering dust, but the bigger cost is one of missed opportunity and benefit.